If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. com 9. Get NordVPN - the #1 VPN for Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. cheating, porn, social media etc. I will send a private message - watch out for the purple envelope inviting you in. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Stay safe online. 8. Add a new username and password. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Modem-only. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. The Web Safe function was working properly for the full year that I was. 8. Just sign in to My Virgin Media and change your settings. . 1. Here you’ll find all the help you need for Virgin Media related problems and issues. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Some help would be greatly appreci. It's been like this since the account was prov. . Parental controls block websites and applications that you think are unsuitable for your child. Joining in. We give all our customers a complete, market leading security package called Virgin Media. . Account - Mobile. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I just got a URL from the IT team for the VPN. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. For best. 168. It’s easy to turn on. Forum; Apps. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Try computers with Cisco’s OpenDNS using 208. Options. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Re: Websafe settings no longer having effect. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. My Virgin Media App. See full list on my. This problem has been running for over 2 months now. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. If, however, you're still experiencing the problem, please pop back to us. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Bypass Child Safe & Virus Safe. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Click Apply. Open a Web browser (e. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. For best protection, we recommend using Virgin Media Internet Security and Web Safe. org. My Virgin Media App. Sign in Not. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Virgin Media takes online safety seriously. We created Web Safe for our customers to make browsing safety a no-brainer. -- I'm a Very Insightful Person, I'm here to share knowle. The Gamer Lounge. Access your bills, diagnose faults and manage your package. POP3 Settings. Security matters. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Parental controls block websites and applications that you think are unsuitable for your child. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. on 23-05-2023 15:19. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Community Natter. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Virgin Media; My Virgin Media; Shop;. Where you put your Hub can sometimes affect its wireless performance. I. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Login in the the Virgin Media online account and try the to enable websafe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. Open a new account or log in to your virgin Media account using your email address and password. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. on 20-08-2018 08:53. It's never been easier to use your Virgin TV thanks to our help guides. You can find out more FAQs about Web Safe here. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Select Help & Settings. VodafoneSign in to My Virgin Media a. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Browse Virgin Media Virgin Media Community. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Sign in to My Virgin Media to change your Web Safe. If you’d like to change the. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. . Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Options. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 123. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Anyway, I recently moved house (August) and kept the same package. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Hey @DavidCalla,. No, then Web Safe is still on. Stay safe online. Set “Private DNS provider name” to: dns. My Virgin Media makes managing your account easier with all your information in one place. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Select Parental Controls in Virgin Media Web Safe. Options. Virgin Media Staff. 0 Kudos Reply. Stay safe online. com). . Plug in all your devices. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Account - Cable. A quick look at this handy picture should help you find the best location. Login to the Virgin Media online account and check the Web Safe settings. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. SMTP Settings. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. This is so annoying as it seems as no one can help you over the phone. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. 2. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). 29 minutes ago. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 8. OpenDNS provide instructions here :. resolved IP Address is 185. Networking and WiFi. Your link takes me to the internet security page, and it shows how to switch on parental control. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Home Phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you're still having issues changing your settings, please let us know. Jim__d. 100 & 194. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Any website unsuitable for children is blocked by default. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. See. Having the same problem on multiple devices. Regards, Steven_L. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Pick a category to get started. My Virgin Media App. Welcome to Virgin Media’s help and support page. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Options. Virgin Media Staff. Phone. e. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. IMAP Security. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. View Apps > Web Safe > manage your Web Safe settings - takes. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. You can find out more FAQs about Web Safe here. VPN Apps for all devices and unlimited simultaneous connections. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I cannot turn off web safe. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Chatter and natter. com (connection reset error). on 09-07-2023 22:56. See where this Helpful Answer was posted. These are two settings – Virus Safe and Child Safe. If it’s not a technical issue you need help with then we’re here to support you on. A quick look at this handy picture should help you find the best location. VM BB TV Landline. 8. Chatter and natter. on 27-07-2022 14:17. Click on Plan and device. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. Options. This video is about how to use any website that has been blocked by Virgin Media. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Main Menu; Go to virginmedia. I have a similar issue. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Yes, It's Still Dangerous in 2023. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. IPSec Pass-Through. Hi , Thank you for coming back to us about this ongoing issue. . QuickStart, set up and connections. 168. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. web safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Parental controls block websites and applications that you think are unsuitable for your child. Changing network settings to use any Public DNS should re-gain full access for the device. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Options. When I attempt to change my websafe settings, the following message comes up. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Breaking down some broadband barriers 8. I’ve tried the manual DNS trick but that didn’t work. They will be able to check what email address you are using by going. It only appears when using Microsoft Edge as the browser. Web Safe turned off but still blocking websites. 66. To check this, go to iOS settings > Local network > ON’. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. This is so annoying as it seems as no one can help you over the phone. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Learn how you can change Web Safe settings to turn Child Safe off. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Can't disable child safe. Manage Your. Changes to our Acceptable Use Policy for Virgin Media Mail. com 194. Qurento. VPNs we tested to unblock various forbidden resources. Networking and WiFi. You’ll be able to block groups of sites by category, configure blocking for specific. The WiFi Booster will start copying your Hub’s details. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I'm able to access online account and change the Web Safe Settings. Unless virgin is specifically blocking the IPs of your. 8. Login to the Virgin Media online account in a web browser. Adjust the settings according to the level of protection you want. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 222 & 208. Usually, malware is installed accidentally. For Android: Settings >> Connections >> More connection settings >> Private DNS. WiFi Max. Try with Open. 5GHz is a less congested frequency, so you get faster. Access your bills, diagnose faults and manage your package. It's the same for virus safe and child safe. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I'll be in touch soon. Click: Settings. Virgin Media. Email settings for addresses ending in @VirginMedia . Manage Your Account. , fortnite. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 11; 0; 0; rikthemonk. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. The Gamer Lounge. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You’ll find these details on your bill or welcome email. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Options. Please help! 🙂. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Account - Mobile. I’m sorry to hear of the issues that you’re having with your web safe settings, this is a known issue and is being worked on by the team. Go to Account settings, then Account details. Afterward, click Apply and save your settings. 140 and not, the expected, 81. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. 8. 1. com (blocked by Web Safe), bestvpn. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. 1. Toggle the button next to Child Safe option to turn it Off. Switch on Child Safe. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. We would like to show you a description here but the site won’t allow us. . 0. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. . Navigate to the My Apps tab and select Web Safe from the menu. Set up a guest network. 48. 993. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. on 23-05-2023 15:19. Change or cancel your package. 1. Home Phone. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Security matters. not the VM Hub. When I go to the Web - 5155296. We give all our customers a complete, market leading security package called Virgin Media. 168. Select Help. 168. 67. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. . From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Post back here to have issue flagged to the forum team. Select the SPAM setting you’d like to use: Reject All Spam messages. WebSafe. Manage Your Account. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Login in the the Virgin Media online account and try the to enable websafe. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. If you're a Virgin Fibre customer, when you register. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Hey @JohnnyT8,. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. - 5157648. More about Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 2. BTW is there a reason why you are access the old site page for Web Safe?. on 13-06-2022 11:42. Sorry to hear that you're still having problems with this after a few weeks. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Follow these easy steps: 1. 8. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Also check the. Account - Mobile. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. These are two settings – Virus Safe and Child. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Account - Cable. My Virgin Media App. 159. Superstar. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Free with ads. Chatter and natter. VPN operates fine for use with : Virus Safe : Enabled. In response to lotharmat. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. pc. com Virgin Media takes online safety seriously. But everyone I try, it says oops page is broken. 168. If appropriate consider temporarily disabling Web Safe (i. A new secure password will be generated for. Take a look at the pull-out tab on the side of the Hub 3. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. virginmedia. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. net [129. Networking and WiFi. "Sorry the changes you made were not saved, please try again". From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. Virgin Media takes online safety seriously. These are both DNS content filters that adjust the behaviour of the VM default DNS. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. More about Virgin Internet Security. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Virgin Media and you have confirmed Child Safe is on. Forum team are best placed to help and issue has been flagged to them. Community Natter. in/myVM . Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I know for a fact there is a problem with the provider and not my laptop. Hi Trying to find a solution to why I cannot access the settings for web safe. 159.